COVID-19: Resources and Updates for Our Hanger Clinic Family

Updated: March 31, 2020

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To you, our valued Hanger Clinic family members and all those seeking care and support at this time, we appreciate the trust you place in us to provide you with compassionate and timely orthotic and prosthetic (O&P) care.

As the coronavirus (COVID-19) situation continues to evolve, we are implementing thoughtful plans and actions at our Hanger Clinic locations across the country, based on state and federal mandates and guidance from the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO).

As essential healthcare providers (see the American Orthotic and Prosthetic Association website for more information about why O&P providers are essential at this time), we want you to know that we are here for you if you need us. We are still able to provide care, both in our clinics and through remote visits (phone, Skype, or FaceTime). This includes caring for patients in states with shelter-in-place, stay at home, or essential travel only mandates.

In an effort to slow the spread of the virus, we are focusing on essential care needs at this time. The format of your care will depend on the determination of essential need.

Appointments:

If you have an appointment scheduled:
  • Your local Hanger Clinic team will reach out to you before your appointment to determine if it is essential to be seen in the clinic or if your care can safely be delayed or conducted remotely.
  • You are welcome to reach out proactively to your local Hanger Clinic team at any time with questions or to discuss your upcoming appointment.
  • Please limit caregivers/companions to one support person with you in the clinic.
  • If any of the below apply to you, please contact your local Hanger Clinic team, so your appointment can be rescheduled or shifted to a remote consultation:

     - You have a fever, cough and/or difficulty breathing

     - You have traveled internationally in the last 30 days

     - You have tested positive for or been exposed to someone with COVID-19


If you need to schedule an appointment:

Please reach out to your local Hanger Clinic team, who can assist in determining whether your appointment requires a visit in the clinic, or if it can be delayed or conducted remotely. 

FAQs:
1. What is essential vs. non-essential care?
      • Essential prosthetic or orthotic care relates to issues or concerns that affect your safety and/or essential life functions. Evaluations and device deliveries may be considered essential and are reviewed on a case-by-case basis.
      • Non-essential care includes any issues or concerns that can be addressed at a later date or remotely.
      • Our clinical experts will help determine which category your care falls into.

2. What options are available to me if I am unable to come into a clinic for in-person care?

      • Your appointment may be rescheduled for a later date.
      • Your local Hanger Clinic team will discuss remote consultation options with you, which can include phone, Skype or FaceTime calls. 


3. What is Hanger Clinic doing to protect the health of patients and employees, and minimize exposure risk in your clinics?

      • Reaching out to all patients with scheduled appointments to determine essential need and rescheduling or conducting remote consultations for all non-essential needs.
      • Requiring team members to take preventive measures recommended by the CDC.
      • Limiting caregivers/companions to one support person.

We appreciate your understanding and cooperation as we navigate these very challenging times. You can rest assured that your Hanger Clinic family is here for you, and we remain dedicated to our mantra of Empowering Human Potential. 



For questions or further guidance, use one of the following contact methods: