Webinar: Listen. Learn. Respond: Empathy and the Patient Experience
Date and Time
Contact Hours: 60 minutes
Join Carrie Davis, VP of Patient Experience for Hanger Clinic, and a panel of clinical experts and leaders to delve into the journey of creating an environment where service to each other, patients and care partners is the first step to providing compassionate care.
Creating a culture of service requires deep listening, committing to understanding, and thoughtfully acting. The patient journey is made up of a number of touchpoints that can have tremendous impact on a patient’s success. Providing a high quality, innovative device is only part of the equation. The way care is delivered is equally important.
Hear how teams across the country have embraced the patient experience movement and are committed to intentionally creating transformational experiences for patients.
Upon completion of this program, learners will be able to:
- Connect the importance of practicing empathy to patient experience and patient outcomes
- List key elements that help drive a culture of service
- Understand the association between employee engagement and patient experience
Vice President, Patient Experience, Hanger Clinic
As a lifelong prosthetic patient, Carrie draws on her own experience, as well as partnering with patients, caregivers and colleagues, to intentionally design transformative patient experiences at Hanger Clinic.
Jeffrey L. Murray, CPO
Regional Vice President – New England, Hanger Clinic
Jeff graduated with a Bachelor of Science in Physiology and Neurobiology from the University of Connecticut and then attended the University of Connecticut-Newington Certificate Program in Orthotics & Prosthetics. He has over 25 years of experience in the field of prosthetics & orthotics. He specializes in pediatric orthotics and lower extremity prosthetics.
Danica Nordstrom, MSPO, CPO, LPO
Clinician and Clinic Manager, Hanger Clinic
Danica has dedicated her career to improving the lives of her patients and empowering her colleagues to pursue their passions. Her Master of Science in Orthotics & Prosthetics includes education from both Northwestern University and The University of Hartford. She enjoys working with all of her patients, but pediatric kiddos have a special place in her heart!
Scott Hebert, CPO
Regional Director – North Atlantic, Hanger Clinic
Scott has over 25 years of experience in prosthetics & orthotics. He focuses on leading by example and empowering his team to provide the best patient care possible. Scott attended the University of Maine, Kennebec Valley Institute of Technology, and Pittsburgh Institute of Technology for his formal education.
Continuing Education Requirements: All attendees are required to attend the entire session, complete a credit request form, and evaluation following the session. Throughout the presentation learning outcomes will be assessed through instructor interaction and attendee’s participation through Q&A.
July 30, 2020
This session will take you through a sample post-prosthetic rehabilitation program plan, including gait assessment and balance techniques.
August 11, 2020
This session will bring the series to life with virtual, hands-on, patient-centered activities designed to help you practice assessment techniques, communication, and best practices that help lead to patient success.