Contact Us
We’re here to help! The best point of contact depends on your needs. Please use the information below to find the best contact.
You are also always welcome to call or text our National Contact Center at (877) 442-6437, and they will direct you appropriately (please note that this may include transferring you to another team.)
Contact the National Contact Center
For general inquiries or assistance with scheduling a free evaluation, contact our National Contact Center at (877) 442-6437 (877-4-HANGER) or by clicking the blue Chat/Contact bubble in the bottom right of the screen.
Representatives are typically available via telephone or chat Monday through Friday, 8 a.m. – 5 p.m. CT, excluding holidays.
Contact Your Local Clinic
- To reschedule or change an existing appointment.
- With insurance questions, including insurance acceptance, authorizations and co-pays.
- With questions regarding refund requirements and return policies, or to request a refund.
- For product availability at a specific location.
Appointments
Manage an Existing Appointment
To reschedule or cancel an appointment, contact your local clinic.
Billing
Online Bill Pay
We’ve partnered with InstaMed to provide a convenient, secure payment portal so you can pay your bill online.
Questions or Pay by Phone
If you’d prefer to make a payment over the phone, or have questions regarding your statement, call (844) 727-0735.
Refund Check
You may receive a refund check from Hanger Clinic related to care you received in an ER or another doctor’s office even if you’ve never visited a Hanger Clinic. Please call (844) 727-0735 with any questions.
Other Inquiries
Peer Support
The AMPOWER Amputee Peer Support Group is a nationwide network of trained peer mentors who can speak with you in person, over the phone, via video call, or through email.
Customer Feedback
Send feedback about your experience at Hanger Clinic using the appropriate Feedback Form.
FAQs
Find answers to frequently asked questions, learn more about what to expect, and other details.
Request Medical Records
Complete the Request to Access PHI form and submit to your clinic to request your medical records.
Media Inquiries
Provide details regarding your media inquiry, interview request or other media-related opportunity, and our PR team will get back to you.