Frequently Asked Questions
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How do I schedule an appointment?
I live outside of the United States. How can I schedule an appointment with Hanger Clinic?
We do not currently have any clinics located outside of the United States and are unable to provide any products or services without an in-person evaluation at one of our clinics because we custom fit each patient with orthotic and prosthetic devices. We treat each patient in person to achieve optimal results and to meet medical requirements.
If you are planning a trip to the United States and would like to schedule an appointment/evaluation at a Hanger Clinic location, here is the process:
- Find a location that will be convenient for you to visit, whether that’s one near a major airport, or near family/friends.
- Email [email protected] with your information as well as the clinic location you have chosen. They will then work with that location to get an appointment scheduled for you.
- Once you have had your evaluation, your clinician will be able to advise which prosthetic or orthotic options are best for you based on your specific circumstances and needs, and will be able to discuss the financial aspects of your care.
Please note: Hanger Clinic is not responsible for travel costs, transportation to and from the Hanger Clinic or cost of your treatment. In addition, Hanger Clinic cannot send letters to the Embassy, assist with patient Visa, or offer sponsorship.
What can I expect for my first appointment with Hanger Clinic?
Learn more about what to expect on our new patient information page, which provides details regarding the items to bring to your first appointment and what the process will be like for both orthotic and prosthetic patients.
How do I cancel my appointment?
Please reach out to your clinic directly for assistance with cancelling your appointment.
Can I walk-in to a clinic without scheduling an appointment?
The ability to accept a walk-in patient varies by location and schedule. Contact your local Hanger Clinic directly to confirm before attempting to walk-in without an appointment.
Billing, Insurance and Financial Policy
Does Hanger Clinic provide financial assistance for prosthetic or orthotic devices to those in need?
Does Hanger Clinic accept my insurance?
Hanger Clinic is in-network with more than 2,500 insurance providers.
All insurance inquiries and requests are handled directly through the individual clinics. Find your local clinic and reach out, and they will be able to assist with any detailed insurance questions, including exact coverages, co-pays, etc.
You can also visit the Billing & Insurance page to find out more about Hanger Clinic’s billing, insurance, and financial policies.
Are there financial assistance options if I cannot afford my device?
Your local clinic staff can provide state or government agencies that may be able to help. Find your local clinic and reach out for more info.
You can also check out these helpful organizations, some may be able to assist with financial assistance for orthotic and prosthetic devices.
Why did I receive a bill?
Please reach out to our billing team at (844) 727-0735 for more information.
Why did I receive a bill when I have never been to Hanger Clinic?
If you have not been seen at a Hanger Clinic location and received a bill, it is often for a brace or orthotic received at an urgent care clinic, hospital, doctor’s office, etc.
If you still have questions about the bill, please reach out to our billing team at (844) 727-0735.
Can I pay my bill online?
Yes, we have partnered with InstaMed to provide a convenient, secure payment portal. You can pay as a guest user without creating an account, or create and account to access more features like payment history, e-statements, and automatic payments.
Why did I receive a refund from Hanger Clinic?
The refund is the result of an overpayment on your account, usually for which you paid an out of pocket amount and insurance later paid as well, resulting in an overpayment and a refund due to you.
If you have not been seen at a Hanger Clinic location, often times the brace or orthotic was received at an urgent care clinic, hospital, doctor’s office, etc.
If you still have questions about the refund please reach out to our billing team at (844) 727-0735.
How can I help through a monetary donation?
We welcome you to contribute to the Hanger Foundation whose mission is to advance our communities by supporting 501(c)(3) organizations that help people with physical challenges live life as fully as possible. Please visit the Hanger Foundation page to learn more and see what contribution options are available.
How can I donate a prosthetic or orthotic device that is no longer in use?
Thank you for your interest in providing prosthetic or orthotic donations. You can contact your local Hanger Clinic for local donation recommendations. We also encourage you to check out the following organizations:
Does Hanger Clinic donate prosthetic or orthotic devices to those in need?
Employment and Education
How can I view open career opportunities with Hanger Clinic?
Thank you for your interest in working with Hanger Clinic! All information regarding employment with Hanger Clinic can be found on our careers page.
Please note that all applications and resumes must be submitted via the application portal for consideration. Once an application has been received, if you are selected as a candidate you will be contacted directly to schedule an interview.
Does Hanger Clinic offer continuing education?
Learn more about our Continuing Education program or visit the Professional Events page to see upcoming continuing education opportunities.
There may also be education courses available through your local Hanger Clinic.
Can I complete my residency through Hanger Clinic?
Thank you for your interest in working with Hanger Clinic! Learn more about our residency program.
Does Hanger Clinic offer shadowing or internship opportunities?
If you are interested in shadowing or other opportunities, please reach out to your local Hanger Clinic directly or submit a shadow request form.
How do I submit a compliment for the excellent service or device I received from my local Hanger Clinic?
It is always great to hear positive feedback from our patients! To submit a compliment, please use our feedback form. After it is submitted, the person complimented, as well their management team, will be informed.
How do I submit a complaint about the customer service or device I received at a Hanger Clinic?
At Hanger Clinic we strive to provide the best customer service and clinical outcomes. We appreciate you letting us know if your experience with Hanger Clinic has not met your expectations so that we can look into the situation and work towards a resolution. To submit your concern please use our Customer Feedback Form or contact our National Contact Center at 877-4HANGER (877-442-6437). Once submitted, management will be notified of your concern and will contact you directly to work toward a resolution.
How can I address problems with my device?
Please reach out to your local clinic with any concerns on the use or function of your current orthotic or prosthetic device. An appointment may be needed to evaluate the concern.
What can I do if I don’t want to file a formal complaint but I am having concerns with my local clinic?
Please reach out to your local clinic directly to discuss any concerns you may have. The clinic staff and management team can work with you to determine the best resolution.
How do I request medical records for myself or as a personal representative?
If you need to request records for yourself or as the personal representative for the patient, please contact the clinic at which the patient received care to request medical documentation.
How do I request medical records as a legal body or government agency?
In order to request medical records, please send your request and any supporting documentation and appropriate HIPAA release(s) to [email protected]. You should receive a response within 30 days.
How do I request medical records as a payer or insurance provider?
In order to request medical records, please fax your request and any supporting documentation and HIPAA release(s) to (877) 254-6542. You should receive a response within 30 days.
Is there new patient paperwork that I should complete before my appointment?
You may complete your digital new patient registration online before your appointment, download our fillable PDF to print and bring with you, or arrive an extra 15 minutes early for your appointment to complete the paperwork in person.
You may also to reach out to the local clinic you will be visiting to see if there is any additional paperwork they will need for your specific appointment type.
How do I submit paperwork & forms to my clinic?
Documents will need to be faxed directly to the local clinic that provides your orthotic or prosthetic care.
Can I email my paperwork & forms to the clinic?
If you would prefer to email your paperwork to the clinic rather than faxing, please reach out to your local clinic so they can provide the best email address to use.
Where can I find the diabetic footwear paperwork that my doctor needs to fill out?
Please visit our Diabetic Shoe & Insert page for information on the process for custom diabetic footwear, diabetic foot care and required medical documentation. You can also download the diabetic footwear documentation guide. If you have questions about these requirements please reach out to your local clinic.
What resources exist for peer support?
There are a variety of organizations that specialize in supporting the amputee and mobility-impaired communities.
AMPOWER offers a supportive amputee community and a place to gather suggestions for more resources.
Also check out the Hanger Clinic YouTube channel.
Your local clinic may also have some recommendations for local peer and support groups in addition to those listed above.
How can I help others by becoming a peer mentor?
Prescriptions and Referrals
Do I need a prescription to schedule an appointment?
If you do not have a referral or prescription there are limitations on information that can be provided while being evaluated by Hanger Clinic; however, you are able to schedule a consultation without medical documentation. Please note that during a consultation a clinician can discuss possible devices that may work for your needs, but he/she will not be able to take measurements, make specific recommendations, order or provide any items until the proper documentation is received from your doctor. In order to have the most effective appointment, it is often best to speak with your primary care physician or referring doctor first to obtain a prescription prior to scheduling.
If you have specific questions about what is needed on the prescription, etc, please contact your local clinic for additional assistance.
My doctor sent over a prescription to Hanger Clinic, how do I know if it was received?
All prescriptions are sent to the Hanger Clinic you will be visiting. To confirm receipt of your prescription, please contact your local clinic.
What are the prescription requirements?
The requirements for a prescription and/or referral can vary based on your insurance carrier, the product you need, and other factors. Please contact your local clinic to confirm requirements for your specific needs.
Product or Device Details
How do I know if the device I need is available at my local Hanger Clinic?
Product availability varies by location. Please reach out to your local Hanger Clinic to address any questions you have in regards to specific devices and availability.
How can I find out the status of my order?
All products are ordered directly through the Hanger Clinic location at which you were seen. Please contact your clinic directly for updates regarding the status of your order.
How much will a certain orthotic device cost?
As exact products vary by location, please contact your local Hanger Clinic directly. The clinic team will be able to let you know what information is needed to receive an estimate for price, and to schedule your evaluation.
How much will a prosthetic device cost?
Prosthetic costs can vary based on the type of prosthetic recommended for your specific circumstances. For these reasons, we are unable to provide any information in regards to a cost estimate without first having an in-person evaluation at one of our Hanger Clinic locations.
Does Hanger Clinic provide knee scooters, canes, or wheelchairs?
We typically do not carry knee scooters, canes, or wheelchairs. If you reach out to your local Hanger Clinic location they will be able to confirm if they are able to assist.
Does Hanger Clinic provide diabetic supplies?
Our offices do NOT provide diabetic testing supplies. However, many of our locations provide diabetic footwear.
Please either call your local Hanger Clinic to inquire, or call our Customer Care Center at (877) 442-6437 for assistance finding the closest location that offers diabetic footwear.
Does Hanger Clinic provide mastectomy products and/or breast prosthetics?
Many, but not all, of our clinics offer post-mastectomy products. Please either call your local Hanger Clinic to inquire, or call our Customer Care Center at (877) 442-6437 for assistance finding the closest location that offers post-mastectomy products
Does Hanger Clinic offer ExoSym braces?
The only location that provides the ExoSym brace is in Gig Harbor, WA, and travel to Washington is required to be evaluated for the device. If you’d like to pursue this option, start by requesting more information about the ExoSym program.
Alternatively, you can schedule an evaluation at your local clinic to explore other bracing solutions.
How do I get a repair on my prosthetic or orthotic device?
Does my device have a warranty?
Specific warranty details vary by device and other factors. Please reach out to your local clinic to discuss warranty details for your device and any repairs that may be needed.
Can I return a device?
All returns are handled directly through your local clinic. Please contact the Hanger Clinic from which you received your device and the local team will be able to further assist and answer any questions you have about your product’s return policies, limitations, timeframes, etc.
Where can I find out more information regarding cranial helmets?
Visit our cranial helmets webpage to learn more! The pages provide a lot of great information about our CARE network of cranial specialists, cranial remolding treatment, available resources and also includes patient stories that can help explain the process. You can also use our search tool to locate a Hanger Clinic CARE network location.