Your First Visit

​From the moment you enter a Hanger patient care clinic, our goal is to give you a calm and welcoming experience. That first visit to an orthotist is stressful for new patients. It’s natural to feel a little frightened and even sad when coming face-to-face with the new realities of your life.

Front of a Hanger Clinic OfficeYou’re the Reason We Do What We Do

If you’re an experienced orthotic user but are now looking for a different provider, it can be a real challenge to think about stirring up the energy to begin again and establish a relationship with a new clinician.

Regardless of your circumstances for an initial visit at Hanger Clinic, our wish is to counter any stress you feel with a renewed sense of hopefulness.

We take a team approach to caring for people. It begins when you call a patient care representative to request additional information and to schedule your first visit. You may be asked to give a general overview of your situation and the care you have received thus far. Our patient care representatives will help determine the best location to meet your specific needs. You may also be asked to provide information about your insurance or any other payer that may be involved. In this way, the representative is beginning to establish your patient file and will be able to pass on pertinent information to the rest of your care team.

The first phase of your office visit consists of a thorough examination and evaluation by an orthotist.

For all patients, your clinician will conduct a thorough physical examination, recommend an appropriate brace or support system, and begin the fitting process. They can also answer your questions about orthotic care and rehabilitation.

Before Your First Appointment

There are a few basic steps to complete before arriving at your first appointment.

  • New amputees must contact their physician and get approval or release to be fitted with a prosthesis. Ask for a prescription for a prosthesis and a prescription for physical therapy.
  • Experienced prosthetic users must contact their physician and discuss weight loss or gain, as well as any problems with the current prosthesis, such as pain or discomfort. Ask for a letter of medical necessity that describes these problems; also ask for a prescription for a new prosthesis and a prescription for physical therapy.
  • Orthotic patients will also need to obtain a prescription for an orthotic device from their physician. If the orthotic specialist recommends physical therapy, the patient will need to obtain a prescription for physical therapy from their physician.
  • Both orthotic and prosthetic patients will need to contact one or more of the following organizations, depending on which method of insurance or financial assistance will be used. These include your insurance company, workers compensation carrier, adjustor or employer, and managed care authorization representative.

If you are a new patient or have changes to your current information and have scheduled an appointment at our clinic, you can help the check-in process go more quickly and smoothly. Please print, review and complete the forms below. Be sure to review them to ensure all information is accurate. Bring the completed forms to your appointment and the office assistant will be able to quickly check you in.

Patient Registration Form
English  |  Spanish

Patient Registration Signature Form
English  |  Spanish

Notice of Privacy Practices Brochure
English  |  Spanish

Financial Policy Brochure
English  |  Spanish