Frequently Asked Questions

Find your local clinic and reach out to schedule, reschedule, or cancel an appointment directly or, if you prefer to request an appointment online, complete this form

We do not currently have any clinics located outside of the United States and are unable to provide any products or services without an in-person evaluation at one of our clinics because we custom fit each patient with orthotic and prosthetic devices. We treat each patient in person to achieve optimal results and to meet medical requirements.

If you are planning a trip to the United States and would like to schedule an appointment/evaluation at a Hanger Clinic location, here is the process:

1. Find a location that will be convenient for you to visit, whether that’s one near a major airport, or near family/friends.
2. Email [email protected] with your information as well as the clinic location you have chosen. They will then work with that location to get an appointment scheduled for you.
3. Once you have had your evaluation, your clinician will be able to advise which prosthetic or orthotic options are best for you based on your specific circumstances and needs, and will be able to discuss the financial aspects of your care.

Please note: Hanger Clinic is not responsible for travel costs, transportation to and from the Hanger Clinic or cost of your treatment. In addition, Hanger Clinic cannot send letters to the Embassy, assist with patient Visa, or offer sponsorship. 

Learn more about what to expect on our new patient information page, which provides details regarding the items to bring to your first appointment and what the process will be like for both orthotic and prosthetic patients.

Please reach out to your clinic directly for assistance with cancelling your appointment.

The ability to accept a walk-in patient varies by location and schedule. Contact your local Hanger Clinic directly to confirm before attempting to walk-in without an appointment.

We encourage you to reach out to your local clinic to see if they can provide any local recommendations for assistance. We also recommend you check out the following helpful organizations.

Hanger Clinic is in-network with more than 2,500 insurance providers.

All insurance inquiries and requests are handled directly through the individual clinics. Find your local clinic and reach out, and they will be able to assist with any detailed insurance questions, including exact coverages, co-pays, etc.

You can also visit the Billing & Insurance page to find out more about Hanger Clinic’s billing, insurance, and financial policies.

Your local clinic staff can provide state or government agencies that may be able to help. Find your local clinic and reach out for more info.

You can also check out these helpful organizations, some may be able to assist with financial assistance for orthotic and prosthetic devices.

Please reach out to our billing team at (844) 727-0735 for more information.

If you have not been seen at a Hanger Clinic location and received a bill, it is often for a brace or orthotic received at an urgent care clinic, hospital, doctor’s office, etc.

If you still have questions about the bill, please reach out to our billing team at (844) 727-0735.

Yes, we have partnered with InstaMed to provide a convenient, secure payment portal. You can pay as a guest user without creating an account, or create and account to access more features like payment history, e-statements, and automatic payments.

Go to the InstaMed portal

The refund is the result of an overpayment on your account, usually for which you paid an out of pocket amount and insurance later paid as well, resulting in an overpayment and a refund due to you.

If you have not been seen at a Hanger Clinic location, often times the brace or orthotic was received at an urgent care clinic, hospital, doctor’s office, etc.

If you still have questions about the refund please reach out to our billing team at (844) 727-0735.

We welcome you to contribute to the Hanger Foundation whose mission is to advance our communities by supporting 501(c)(3) organizations that help people with physical challenges live life as fully as possible. ​Please visit the Hanger Foundation page to learn more and see what contribution options are available.

Thank you for your interest in providing prosthetic or orthotic donations. You can contact your local Hanger Clinic for local donation recommendations. We also encourage you to check out the following organizations:

Amputee Coalition
Limbs for Life
Prosthetic Hope International

We encourage you to reach out to your local clinic to see if they can provide any local recommendations for assistance. We also recommend you check out the following helpful organizations.

Thank you for your interest in working with Hanger Clinic! All information regarding employment with Hanger Clinic can be found on our careers page.

Please note that all applications and resumes must be submitted via the application portal for consideration. Once an application has been received, if you are selected as a candidate you will be contacted directly to schedule an interview.

Learn more about our Continuing Education program or visit the Professional Events page to see upcoming continuing education opportunities.

There may also be education courses available through your local Hanger Clinic.

Thank you for your interest in working with Hanger Clinic! Learn more about our residency program.

If you are interested in shadowing or other opportunities, please reach out to your local Hanger Clinic directly or submit a shadow request form.

It is always great to hear positive feedback from our patients! To submit a compliment, please use our feedback form. After it is submitted, the person complimented, as well their management team, will be informed.

At Hanger Clinic we strive to provide the best customer service and clinical outcomes. We appreciate you letting us know if your experience with Hanger Clinic has not met your expectations so that we can look into the situation and work towards a resolution. To submit your concern please use our Customer Feedback Form or contact our National Contact Center at 877-4HANGER (877-442-6437). Once submitted, management will be notified of your concern and will contact you directly to work toward a resolution.

Please reach out to your local clinic with any concerns on the use or function of your current orthotic or prosthetic device. An appointment may be needed to evaluate the concern.

Please reach out to your local clinic directly to discuss any concerns you may have. The clinic staff and management team can work with you to determine the best resolution.

If you need to request records for yourself or as the personal representative for the patient, please contact the clinic at which the patient received care to request medical documentation.

In order to request medical records, please send your request and any supporting documentation and appropriate HIPAA release(s) to [email protected]. You should receive a response within 30 days.

In order to request medical records, please fax your request and any supporting documentation and HIPAA release(s) to (877) 254-6542. You should receive a response within 30 days.

You may complete your digital new patient registration online before your appointment, download our fillable PDF to print and bring with you, or arrive an extra 15 minutes early for your appointment to complete the paperwork in person.

If your appointment will be for diabetic footwear, there may be additional information/paperwork needed from your referring provider.

You may also to reach out to the local clinic you will be visiting to see if there is any additional paperwork they will need for your specific appointment type.

Documents will need to be faxed directly to the local clinic that provides your orthotic or prosthetic care.

If you would prefer to email your paperwork to the clinic rather than faxing, please reach out to your local clinic so they can provide the best email address to use.

Please visit our Diabetic Shoe & Insert page for information on the process for custom diabetic footwear, diabetic foot care and required medical documentation.  You can also download the diabetic footwear documentation guide. If you have questions about these requirements please reach out to your local clinic.

There are a variety of organizations that specialize in supporting the amputee and mobility-impaired communities.

AMPOWER offers a supportive amputee community and a place to gather suggestions for more resources.

Also check out the Hanger Clinic YouTube channel.

Your local clinic may also have some recommendations for local peer and support groups in addition to those listed above.

If you do not have a referral or prescription there are limitations on information that can be provided while being evaluated by Hanger Clinic; however, you are able to schedule a consultation without medical documentation. Please note that during a consultation a clinician can discuss possible devices that may work for your needs, but he/she will not be able to take measurements, make specific recommendations, order or provide any items until the proper documentation is received from your doctor. In order to have the most effective appointment, it is often best to speak with your primary care physician or referring doctor first to obtain a prescription prior to scheduling.

If you have specific questions about what is needed on the prescription, etc, please contact your local clinic for additional assistance.

All prescriptions are sent to the Hanger Clinic you will be visiting. To confirm receipt of your prescription, please contact your local clinic.

The requirements for a prescription and/or referral can vary based on your insurance carrier, the product you need, and other factors. Please contact your local clinic to confirm requirements for your specific needs.

Product availability varies by location. Please reach out to your local Hanger Clinic to address any questions you have in regards to specific devices and availability.

All products are ordered directly through the Hanger Clinic location at which you were seen. Please contact your clinic directly for updates regarding the status of your order.

As exact products vary by location, please contact your local Hanger Clinic directly. The clinic team will be able to let you know what information is needed to receive an estimate for price, and to schedule your evaluation.

Prosthetic costs can vary based on the type of prosthetic recommended for your specific circumstances. For these reasons, we are unable to provide any information in regards to a cost estimate without first having an in-person evaluation at one of our Hanger Clinic locations.

We typically do not carry knee scooters, canes, or wheelchairs. If you reach out to your local Hanger Clinic location they will be able to confirm if they are able to assist.

Our offices do NOT provide diabetic testing supplies. However, many of our locations provide diabetic footwear.

Please either call your local Hanger Clinic to inquire, or call our Customer Care Center at (877) 442-6437 for assistance finding the closest location that offers diabetic footwear.

Many, but not all, of our clinics offer post-mastectomy products. Please either call your local Hanger Clinic to inquire, or call our Customer Care Center at (877) 442-6437 for assistance finding the closest location that offers post-mastectomy products

The only location that provides the ExoSym brace is in Gig Harbor, WA, and travel to Washington is required to be evaluated for the device. If you’d like to pursue this option, start by requesting more information about the ExoSym program.

Alternatively, you can schedule an evaluation at your local clinic to explore other bracing solutions.

All repairs are handled directly through your local clinic. Please contact your local clinic for assistance, including more about options available for repairs and to schedule your appointment.

Specific warranty details vary by device and other factors. Please reach out to your local clinic to discuss warranty details for your device and any repairs that may be needed.

All returns are handled directly through your local clinic. Please contact the Hanger Clinic from which you received your device and the local team will be able to further assist and answer any questions you have about your product’s return policies, limitations, timeframes, etc.

Visit our cranial helmets webpage to learn more! The pages provide a lot of great information about our CARE network of cranial specialists, cranial remolding treatment, available resources and also includes patient stories that can help explain the process. You can also use our search tool to locate a Hanger Clinic CARE network location.